Refund Policy

veemo.ai sells digital access to AI generation services through subscriptions and credit purchases. Unless applicable law requires otherwise, subscription fees, one-time credit purchases, automatic renewal charges, and plan upgrades or other paid changes are generally non-refundable once payment is completed.

You may cancel your subscription to stop future renewals. Cancellation does not automatically refund fees already paid for the current billing period.

Access and credits already paid for remain available until their existing expiry date, subject to the service rules. Cancelling automatic renewal does not change credit validity or grant a cash refund.

Add-on credits are extra credits bought outside a subscription. They do not expire while your account remains active and remain usable after your subscription ends. These purchases are generally non-refundable, subject to the exceptional review process and applicable law below.

If a generation fails because of a veemo.ai system error or third-party provider error, we normally return the credits for that failed task. Credit returns are not the same as cash refunds.

Dissatisfaction with output quality or creative direction does not automatically qualify for a cash refund.

We may review exceptional refund requests individually for confirmed duplicate charges, a technical failure caused by our system that prevented the paid service from being activated, or fraudulent transactions confirmed by a payment provider or our investigation. Refunds required by applicable law are handled as required by that law.

Forgetting to cancel a subscription is not an exceptional refund reason. Used credits, dissatisfaction with output quality, policy violations, or misuse do not qualify for a cash refund unless applicable law requires otherwise.

Unless applicable law requires a refund, an exceptional refund request must be submitted within 72 hours of successful payment for the relevant order. Late requests are generally not accepted for review. Submitting a request within 72 hours does not guarantee approval; the request must meet the exceptional conditions in this policy.

Contact support@veemo.ai with your account email, order or payment ID if available, payment date, amount, and a short explanation of the issue.

We review requests case by case. Approved refunds are issued to the original payment method where possible. Banks and processors may need additional time to post the refund.

An 8% processing fee is deducted from an approved exceptional refund amount, unless applicable law requires otherwise.

For partial refunds, we may deduct a proportional number of credits. If credits were already used, the refundable amount may be reduced or denied, subject to applicable law.

Please contact us before opening a chargeback or payment dispute. We may suspend access while a dispute is pending and reverse credits linked to disputed payments.

We may update this policy. The posted version applies to purchases made after the last updated date unless law requires otherwise.

For refund questions or billing support, contact support@veemo.ai.