Privacy Policy

veemo.ai (“we,” “us,” or “our”) operates an AI-powered platform for creating video, image, and audio content. This Privacy Policy applies to information we collect when you access or use our website and services. By using veemo.ai, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of information:

• Account information — When you register or sign in (for example via a third-party provider or email link), we receive identifiers and your email address from our authentication provider. We use this to manage your account and associate your activity with your profile.
• Content and usage data — Prompts, parameters, and files you upload; generated media; and records of your credit balance and usage (such as which tools or models you use) so we can deliver the service, enforce limits, and troubleshoot.
• Payment information — When you purchase credits or a subscription, our payment processors handle the transaction. We store your user ID, email, order and subscription identifiers, amounts, and status to grant credits, manage subscriptions, and resolve support or disputes.
• Technical and log data — IP address, browser type, device information, and request paths for security, abuse prevention, and debugging. If you participate in referral or invite programs, we may store related codes and events.

We use the information above to provide, maintain, and improve our services; to authenticate you and manage your account; to process generations (including sending necessary inputs to third-party AI services that power our tools); to store your creations and uploads; to manage credits and subscriptions; and to process payments. We also use it for security and abuse prevention, customer support, analytics, and to comply with legal obligations.

Where applicable law requires a legal basis for processing: we process your data to perform our contract with you (e.g. account management, providing the service, processing payments); for our legitimate interests (e.g. security, analytics, product improvement) where those interests are not overridden by your rights; with your consent where we ask for it; and where required by law.

We share information only with service providers that help us operate the platform (such as hosting, authentication, cloud storage, payment processing, and AI generation services). These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify. We do not sell your personal information.

We retain account data, creations, and uploads for as long as your account is active and for a reasonable period after you delete your account or request deletion, as needed to complete the process and resolve disputes. Logs and payment records are retained for periods required by security, accounting, or legal obligations.

We use session and authentication cookies and similar technologies that are necessary for you to stay signed in and use the service. If we use non-essential cookies (for example for analytics), we will describe them here or in a separate notice and, where required, obtain your consent.

Depending on your location, you may have the right to:

• Access, correction, or deletion — Request access to, correction of, or deletion of your personal data.
• Data portability — Receive a portable copy of your data.
• Object or restrict — Object to or restrict certain processing (EEA/UK).
• Supervisory authority — Lodge a complaint with a data protection authority (EEA/UK).
• Do Not Sell or Share My Personal Information (California) — We do not sell or share your personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). If you wish to submit a formal opt-out request or have questions about how your data is used, contact us at support@veemo.ai.
• Opt out of marketing — If we send you marketing communications, each message will include an unsubscribe link. You may also contact us to opt out at any time.

To exercise any of the above rights, contact us at support@veemo.ai. We will respond within 30 days (EEA/UK) or 45 days (California) as required by applicable law.

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest where applicable and access controls. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Our services are not directed to individuals under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children in those age groups. If you believe we have collected such information, please contact us so we can delete it.

Your information may be processed in countries where we or our service providers operate. Where required by law, we put in place appropriate safeguards (such as adequacy decisions or standard contractual clauses) for transfers outside your country.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. For material changes, we may also notify you by email or through the service. Your continued use of veemo.ai after the change constitutes acceptance of the updated policy.

For privacy-related questions, to exercise your rights, or to submit a Do Not Sell or Share request, contact us at:

• Email: support@veemo.ai
• Post: AIVIDO LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We will acknowledge your request promptly and respond within 30 days (EEA/UK) or 45 days (California) as required by applicable law.